AviaVox is a leading provider of Intelligent Artificial Voice Systems for Airports and Airlines.
The company has developed a phoneme technology with which a remarkably high level of guaranteed natural speech in many languages can be generated.
The quality is unique in the world and cannot be distinguished from a human voice.
The Airport-Terminal-Client system is designed for use throughout an airport, and generates flight related announcements such as boarding calls, delays, gate changes as well as non-flight information such as safety and security calls. Once a passenger has set foot in the airport terminal, these announcements all have the purpose to swiftly and safely guide him or her through the airport to the gate.
Over 3.500 unique announcements can be generated in every language. This more than covers the daily requirements of most airports. During the implementation phase, AviaVox prepares individual announcement books that reflect the announcement policies of that particular airport.
The ATeC system can be used either separately, or combined with any other AviaVox system.
The Airline-Gate-Client system supports the local announcements in the restricted area of a boarding gate, and is used by Airlines and handling agencies during boarding procedures. It is an extremely powerful software tool that can be fully tailor-made for the individual Airline. The system is set up for a step-by-step approach to guide the passenger through the gate to board the aircraft, and has a proven boarding efficiency improvement rate of up to 20%.
When an airline agent opens the application, the software will automatically detect all the essential information of the departing aircraft at that specific gate. In other words: it will recognize the airline, the destination, the aircraft type and the specific boarding procedures belonging to that flight. The graphical Interface is easy to use for the agent, and adaptions according to the specifics of the flight can be carried out by a simple mouse click.
The AviaVox Airline-Gate-Client system uses existing PA-systems or PABX-systems and is CUPPS compliant. It is used by over 130 airlines worldwide.
The AVIX system is a flight-information-tool that enables passengers to easily and quickly retrieve the latest status of their flight by calling non a mobile phone or landline.
People who dial into the AVIX system, are asked a few questions by an automatic answering device. The provided input is processed by a very clever algorithm, and within seconds the latest information is played to the listener. In the near future this application will also be accessible through an App.
When an operator or handling agent for whatever reason needs to make a live announcement, then AviaVox has a very handy tool that allows for a preliminary recording through a microphone, prior to broadcasting. Intelligent software will automatically leverage this prerecording to the correct output levels, so that the audio quality is guaranteed and consistent with the automated announcements.
All the announcements that are made within the airport, can be exported in multiple languages to the FIDS-screens. In order to be as effective as possible, the text will be eliminated and will only show the essential information. This all is in line with the revised regulations for Titles II and III of the Americans with Disabilities Act of 1990 “ADA”, published by the Department of Justice in the USA.
The AviaVox systems are far more than just an intelligent automatic announcement system. Actually the systems integrate with the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the PA-Systems (PA). But also other structural components of the infrastructure are being used like the Wireless Networks (Wi-Fi), the Local Area Networks (LAN), telephony switches (PABX) and the Internet.
Furthermore, AviaVox has carefully studied the operations of both Airports and Airlines over many years and has embedded all sort of useful tools and functionalities, thus taking best practice of all these environments. An AviaVox system fully integrates with Airport and Airline Systems and takes part of the daily operations to support a maximum of efficiency.
AviaVox has developed a phoneme-technology that delivers a superior quality over systems that are based on pre-recordings or Text-To-Speech (TTS). Phonemes are very small digital speech fragments that together can form a word. One word may be built from multiple digital speech fragments (phonemes), in order to get everything right; the intonation, articulation, speed and bridging between other words.
On one hand, the AviaVox Systems hold artificial intelligence that controls the construction of words and grammar. And on the other hand, this System Software uses a huge voice-base with independent phonemes in order to ultimately generate multilingual sentences (announcements) that cannot be distinguished from a human native speaker.
AviaVox makes a computer speak as if it was a living human being!
The topology of the AviaVox has been modularly designed to meet the individual operational requirements of airlines and airports. This allows our customers to expand or moderate the installed systems to remain adoptive to the ever changing operational requirements at the airport. This is a very important feature, especially when the airport or airline has ambitious growing plans.
In order to be able to manage and control these complicated systems in a proper way, AviaVox offers a subscription-based model, that includes all regular content management and customer support activities.
As this model is largely based on the annual number of passengers, the AviaVox system is affordable for both small and large airports.
AviaVox systems make use of the existing infrastructure at the airport, such as the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the Public Address Systems (PA).
In order to be able to interface with the PA-Systems AviaVox has developed the AVX-8. This device is connected to the LAN of the Airport and directly connects to the PA-System, despite the brand or type the airport or airline is using. The interface can either be based on “hard-contacts” or preferably a digital connection.
AviaVox has a rich experience in connecting to all sorts of AODB’s, even they are proprietary. Most common interfaces are those to SITA, ARINC, RESA, UFIS, ULTRA ELECTRONICS and many more. AviaVox went through homologation programs with these system integrators and has official certifications.
Content management is one of the most important disciplines within AviaVox in order to build a new and maintain existing languages in the system. The making and maintaining is a dynamic process between AviaVox and the customer, for everything we do must support the individual needs and requirements of a customer, either driven by operations or legislation.
AviaVox follows strict quality procedures to ensure that announcement made by the system are grammatically correct, without accents and they should also embed typical social aspects to make them sound human native natural. But there is more to it; all the announcement should be effective, assisting the passenger to follow the instructions.
In order to be able to manage and control this complicated environment in a proper way, AviaVox only works with educated skilled native speakers.
Both airports and airlines use announcement books for which there might be existing scripts. AviaVox usually follow these announcement books in a pre-defined structure which will result into a standard announcement book, either for the airport or the airline.
It speaks for itself that AviaVox also identically can use the scripts of both the airport and airline, although based on best practice AviaVox might make some recommendations. These specific announcement books are made for a number of airports and airlines, such KLM, Lufthansa, EasyJet and Ryanair.
If an Airline works with only one specific announcement book worldwide, he creates a high level of consistency, quality and recognition. If the airline forwards the latest changes to AviaVox, in less than a few moments these changes are being pushed forward to all those airports using an AviaVox System.
AviaVox continuously adds new languages to their systems. Basically, there are no limitations to the number that AviaVox can build in its systems, although it needs to be said that the main driver for making new languages is the requirement at an airport or airline. Some of the many languages that AviaVox can support are:
British-English, French, German, Dutch, Flemish, Spanish, Portuguese, Italian, Greek, Polish, Russian, Danish, Norwegian, Swedish, Egyptian Arabic, Modern Standard Arabic, Hindi, Mahrati, Mandarin, Japanese, Korean.
Any other language can be added.