LogFinity Call Recording solution is the most progressive, ground-breaking customer calls, interaction and screen data recording solution available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, TeleFinity Recording solution can record your multimedia interactions from a wide range of network configurations, VoIP and TDM (Analog, Digital, PRI-ISDN, BRI-ISDN, CAS-R2, E1, T1 and Radio) telephony environments, and across any number of locations. With TeleFinity Recording solution webpage, the user can tag data and events directly from employee desktop application screens to interaction recordings for classification and analysis centered on key business issues.
Features:
Search/Playback Live Monitoring Dashboard Connectivity |
Recording Criteria Tags and notes Screen Capture Reports |
Compression Encryption PCI DSS Compliance Audit Logs |
Backup & Backup Criteria Security/Users Policy Scalability Alarms |