mediatel data

Media Call Center is the Mediatel product with all functionalities available from the first day of use, offering customers their preferred choice of communication, including voice, email, fax, sms, web, social and IVR.

Workforce Management is all about assigning the right employees with the right skills to the right job at the right time. Achieving cost-effective by accurate analysis and forecasting helps contact centers strike the optimal balance between workload and staffing.

Ticketing system is a web-based platform which makes it easy to centralize and handle multi-channel inbound requests on one ticketing system, converting emails, phone calls, chat and web requests into actionable tickets and keeping them organized.

Features:


ENHANCED CUSTOMER EXPERIENCE
Improves the customer experience with communications integrated to the customer profile.

 
GLOBAL UNIFIED QUEUE
Blends multi-channel and work tasks for a omni-channel user experience.

 
CONFIGURATION FOR NEEDS
Open architecture allows customers to tailor to their specific business requirements and adjust processes or call flows as your projects change and grow.

 
FLEXIBLE COMPONENTS
Scalable as your contact center grows with new projects and users.

 
DISTRIBUTED, MULTI-NODE ARCHITECTURE
Provides resiliency and fail-over capability for a high availability architecture.

 
PAIN-FREE UPGRADES
Long-term value from an extensible business solution and a component architecture that is easily upgradeable for the addition of new features and channels.

 
LEVERAGE INVESTMENTS
Maintain costs and quality standards while implementing the new project.

 
LOWER TOTAL COST OF OWNERSHIP
Minimizes down to zero upfront IT and professional services engagement, and includes standard product maintenance and support

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